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1. Scientific Management: The systematic study of relat...
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2. Bureacracy: a formal system of organization and admi...
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3. The hawthorne effect- The finding that a manager’s b...
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4. Theory X: Negative assumptions about workers that le...
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5. Theory Y: Positive assumptions about workers that le...
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6. Planning: Identifying and selecting appropriate goal...
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7. Organizing - is a process that managers use to estab...
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8. Leading: Articulating a clear vision and energizing ...
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9. Controlling - managers evaluate how well an organiza...
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10. Top Managers oversee the performance of all company...
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11. Middle Managers typically supervise first-line mana...
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Middle Manager Picture #2
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12. First-line Managers, also known as supervisors, ove...
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13. Efficency: A measure of how well or productively re...
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14. Effectiveness: A measure of the appropriateness of ...
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15. Conceptual Skill is basically the ability for formu...
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16. Human Skill involves the ability to interact, commu...
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17. Technical skill involves learning, developing and s...
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Technical skill #2
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18. Organizational Ethics are typically derived from an...
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19. Diversity is differences between individuals. There...
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20. Culture is the learned behaviors common to differen...
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Culture #2
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Culture #3
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21. A Force from the General Environment- The wide-rang...
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22. Force from the task environment - the set of forces...
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23. Brand Loyalty- Customers’ preference for the produc...
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Brand Loyalty #2
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